Shipping policy

Shipping Policy

Thank you for shopping with S&E. We want to make sure your jewelry arrives quickly and safely.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

We offer free standard shipping on all U.S. orders.

• Standard Shipping: 5–8 business days — Free

Shipping times are estimates and may vary due to carrier delays or high-volume periods.

Shipment Tracking

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status directly with the carrier.

Damaged or Lost Packages

If your package arrives damaged or is marked as delivered but you haven't received it, please contact us within 7 days at getcleara@outlook.com and we will work with you to resolve the issue promptly.

Questions?

If you have any questions about your order or shipping, feel free to reach out to us at getcleara@outlook.com.